Case
Study
for cStar
Vending GenieTM Hospitality
Hotel: Ambassador Conference Resort in Kingston, Ontario
In
March 2005, in collaboration with Bell Canada as the
systems integrator and Coca-Cola Bottling
Company, cStar Technologies Inc. successfully
launched the first wireless and cashless vending machine
solution in Kingston, Ontario. cStar Technologies’ Vending
GenieTM Hospitality
system was seamlessly integrated to the hotel PMS and
room key card system.
The
deployment was the first of its kind in the world to
combine mobile phone and room key card technologies for
cashless vending. Guests at the Ambassador Conference
Resort were able to purchase their favorite beverages by
simply swiping their hotel room key card through the
machine’s card reader or by using any mobile phone.
The cost of the drink is then posted in real-time on the
guest’s room bill. A total of eight machines at
the hotel were networked with the cStar’s wireless
LAN, SkyGateâ.
The
hotel guests used their hotel room key card for making
purchases while the visitors and conference participants
used the prepaid cards and mobile phones. The prepaid
cards were available for purchase at the hotel. The results of the deployment were:
-
100%
Hotelier feedback
-
No occurrences of vandalism to the machines.
-
A
substantial increase in the vending sales.
-
Positive
-
guest
experience and feedback.
-
99.9%
System reliability.
“The
owners, management and staff of the Ambassador are
absolutely delighted with the cashless vending program
and we want to keep it forever. The ease of use, the
convenience for our guests, the absolute elimination of
attempted vandalism to these vending machines, the
increase in usage... this is definitely a WIN, WIN, WIN,
WIN solution. We are indeed privileged and fortunate to
have been considered as the test pilot for this
exciting, innovative technology advance.”
-
Venicio Rebelo, General Manager, Ambassador Conference
Resort
With the
implementation of cStar’s Vending
GenieTM Hospitality,
Ambassador Conference Resort is now delivering the guest
centric cashless vending service while reaping the
benefits of additional revenue and operational
efficiency.
If
you would like further information about cStar Vending
GenieTM Hospitality solution or
other cStar solutions, please contact us at:
T:
416.739.8484
F:
416.739.8998
Email:
info@cstartech.com
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