A pilot project at the Ambassador Conference Resort was
the site for the first Canadian installation of mobile
phone and cardkey technologies over a wireless network
at the same time.
Guests at the resort are able to use their mobile phone
or room keycards to purchase Coca-Cola products from
vending machines .The applicable charges appear on their
Results during the pilot project included increased
sales and improved guest experience. Customer experience
and feedback were positive, according to the
administrators of the trial. The cashless system also
reduced the hotel staff's time on supporting coin
exchanges and coin jam problems.
The trial stage is now over and the Ambassador Hotel has
continued to offer the cashless vending service.
The cell phone technology works with current handsets;
there is no need to upgrade to a newer cell phone to use
the service. Existing vending machines can be updated
with cStar's processing module to handle cellphone
transactions; there is no need to invest in new vending
equipment .The vending machine does not require a wire
online connection to process a cellphone transaction as
the installed module can create a wireless link to
forward transaction data.
For more information visit www.icebreaker.ca or call