Case Study for cStar Vending Genie™
Hospitality
Hotel: Ambassador Conference Resort in Kingston, Ontario
In March 2005, in collaboration with Bell Canada as the
systems integrator and Coca-Cola Bottling Company, cStar
Technologies Inc. successfully launched the first
wireless and cashless vending machine solution in
Kingston, Ontario. cStar Technologies'
Vending GenieTM
Hospitality
system was seamlessly integrated to the hotel PMS and
room key card system.
The deployment was the first of its kind in the world to
combine mobile phone and room key card technologies for
cashless vending. Guests at the Ambassador Conference
Resort were able to purchase their favorite beverages by
simply swiping their hotel room key card through the
machine's card reader or by using any mobile phone. The
cost of the drink is then posted in real-time on the
guest's room bill. A total of eight machines at the
hotel were networked with the cStar's wireless LAN,
SkyGate.®
The hotel guests used their hotel room key card for
making purchases while the visitors and conference
participants used the prepaid cards and mobile phones.
The prepaid cards were available for purchase at the
hotel. The results of the deployment were:
-
100% Hotelier feedback
-
No occurrences of vandalism to the machines.
-
A
substantial increase in the vending sales.
-
Positive
-
guest experience and feedback.
-
99.9% System reliability.
"The owners, management and staff of the Ambassador are
absolutely delighted with the cashless vending program
and we want to keep it forever. The ease of use, the
convenience for our guests, the absolute elimination of
attempted vandalism to these vending machines, the
increase in usage... this is definitely a WIN, WIN, WIN,
WIN solution. We are indeed privileged and fortunate to
have been considered as the test pilot for this
exciting, innovative technology advance."
- Venicio Rebelo, General Manager, Ambassador Conference
Resort
With the
implementation of cStar's
Vending GenieTM Hospitality,
Ambassador Conference Resort is now delivering the guest
centric cashless vending service while reaping the
benefits of additional revenue and operational
efficiency.
If you would like further information about cStar
Vending Genie™ Hospitality
solution or other cStar solutions, please contact us at:
T: 416.739.8484
F: 416.739.8998
Email: info@cstartech.com
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