Hospitality Room Key Cards/Wristbands Offer Guest-Centric Self Serve Cashless Payment

Offering cashless payment options is all about guest convenience that translates to increases in guest spending. Although cashless payment has been available, it has typically been at attended point-of-sale locations such as snack bars and tuck shops.

Building on over 10 years of experience, cStar Technologies has become the industry leader in cashless payment solutions for unattended (self-serve) point-of-sale machines, enabling cashless payment in vending, arcades, parking, lockers, business centers, laundry facilities, and photo booths, to name a few applications.

cStar deployed the industry-first wireless cashless hotel room key card vending solution in March of 2004 - Hospitality Genie™ - which was awarded the prestigious M2M Gold Value Chain Award in 2006.

Hotels and resorts present numerous opportunities for cashless applications for enhancing guest experience and also for deterring the unwanted visitors that cash in unattended point-of-sale locations can attract. Overcoming the challenging complications of integrating various hotel property management systems (PMS) and room key card systems that can create obstacles in cashless application deployments, cStar has developed a turnkey system with hotel/resort specific backend applications that is readily deployable, eliminating any lengthy integration or development work. Hoteliers are delighted in cStar's solution for ease of use for their guests and the complete elimination of cash theft and vandalism from their unattended POS venues.

The benefits of Hospitality Genie™ are:

• System pays for itself on deployment

• Sales increase of 30%+

• Operational cost savings of 50%+ from the elimination of cash related problems

  • Eliminate: coin jams, wet bills, providing change

• Elimination of cash shrinkage and cash management headaches

• Competitive advantage in winning new accounts for service providers

• Flexible pricing 

  • Flexible price changes - loyalty, promotions, 'happy hour'

  • Set price from $0.01

• Transparent transaction reporting

• Hotel/resort books revenues

• Enthusiastic guest experience feedback

• Improvement of resort front desk staff productivity

• Robust wireless LAN can reach from basement to 40+ floors

• No costly wiring required

• Hotel resources freed from providing change and overseeing vending machine service issues

• Elimination of machine vandalism and theft of cash

cStar's innovative system easily integrates with existing payment mechanisms so you can broaden your customer base by providing more choice and greater flexibility for consumers through alternative payment methods:

• Magnetic stripe / RFID cards - hotel room key, credit, debit, prepaid/stored value and loyalty

• RFID wristbands for water parks, resorts and theme parks

cStar's Hospitality Genie™ solution can create a wLAN closed payment system that integrates to a proprietary payment settlement application, such as the hotel PMS or a stored value system, eliminating expensive wireless cellular airtime and credit card processing charges. cStar's Hospitality Genie™ solution has its own pre-paid card management module and credit card payment module to provide the ease of deploying a complete cashless payment system for all unattended POS applications.

cStar's Hospitality Genie™ can deliver the above benefits of cashless unattended POS applications to hotels, casinos, theme parks, water parks, resorts and other family entertainment centers. Take advantage of the available cashless applications or talk to us to explore other cashless application possibilities for your specific needs.