Kingston
,
ON
- March 9, 2007
- The Ambassador
Conference Resort celebrates the 2nd anniversary of the
initial deployment of wireless, cashless guest keycard
vending.
With major contributions from Kaba Lodging Systems,
an access control solutions provider, and
cStar Technologies Inc., a provider of wireless
cashless vending solutions, the collaborative effort
made possible the deployment of the industry's first
guest keycard wireless cashless vending technology
system at the Ambassador Conference Resort in Kingston,
Ontario.
At today's celebration luncheon in Kingston, Venicio
Rebelo, General Manager of the Ambassador Conference
Resort, praised the wireless, cashless keycard vending
system, "I wish I could implement more technologies like
this that have an immediate positive impact on my bottom
line. In two years we had no vandalism to any of the
wireless, cashless vending machines, as compared to an
average of 4-6 vandalism acts per year prior to going
cashless. We saw an increase of 67% in profits from
vending in first year, plus an additional 17% increase
in the second year as more and more guests are at ease
with the technology and use it frequently and
effortlessly.
"In two years of operation we have had ZERO technical
problems. We are truly making things easier for our
guests and our staff alike. I am surprised that more
hotels have not gone to this technology. In July 2006 we
implemented cashless vending at our sister property, the
Four Points by Sheraton, and they are experiencing the
same results: no vandalism, increased sales and profits,
and guests are thrilled with it there as well. Our
guests love it, my staff loves it, our vending operator
loves it, and I love it! If I had 100 hotels I would
install this application into each and every one of
them."
The achievement of successfully implementing a wireless
cashless vending system has already gained recognition.
In June of 2006, the Ambassador Conference Resort
implementation was recognized with the prestigious M2M
Gold Value Chain Award in the Retail/Hospitality
Category for combining multiple technologies to improve
operations, reduce costs and enhance customer service.
Guest keycard-based cashless vending brings the
following benefits to hoteliers
• Guest experience enhanced
• Vandalism eliminated
• Profits multiplied
• Machine restocking process optimized
• Single day setup with downtime at front desk counted in minutes
The cashless vending system reads guest room keycards
encoded with the
Kaba ATLAS™ Advanced Technology Lodging Access
Solution so that vending machine purchases are
charged to the guest's room account. ATLAS™ easily
integrates with any hotel's existing IT infrastructure
and provides compatibility with other vendor systems
using Web Services.
cStar's cashless vending solution, Vending Genie™
Hospitality seamlessly interfaces with the
hotels' PMS to deliver this innovative wireless cashless
vending technology specifically for hotel and resort
environments. Activated by the guest keycard, this is
the only cashless vending solution that eliminates cash
in the vending machines, by wirelessly approving and
posting transactions to the guest folio for payment at
checkout. With its robust wireless network
communication, vending machines can be readily deployed
anywhere in the hotel without any wiring.
"Cashless vending demonstrates the increased profitability
and guest satisfaction hotels can accomplish with
ATLAS™. By easily integrating with existing POS systems,
Property Management Systems and self-check-in kiosks,
ATLAS™ allows guests to use their keycards to access the
parking garage, play in casinos and charge purchases to
their rooms," said Alastair Cush, KABA Lodging Systems
Product Manager. "Web technology makes ATLAS™
cost-efficient and easy to implement-at the Ambassador,
ATLAS™ integrated with a remotely-hosted PMS system 3000
miles away."
President and CEO of cStar Technologies, Stella Yoon said,
"We took the complication out of the solution and made
it simple for our customers. Two years of problem-free
operation at the Ambassador Conference Resort is proof
of our system's reliability and ease of use. Our
proactive remote system monitoring and support provides
additional peace-of-mind to the hotels and the vending
operators."
cStar's wireless connectivity is based on an easily
deployable dedicated wireless LAN that allows single day
deployment of the solution with minimal interruption to
hotel operations - downtime at the front desk is counted
in minutes. For properties that self-serve their vending
machines, available management functions allow the
optimization of restocking vending machines freeing up
staff and resources to focus on guests.
About Ambassador Conference Resort
The Ambassador Conference Resort embodies hard work,
attention to detail and relentless commitment to their
guests and the community. A committed leader in
providing guests with technological conveniences the
Ambassador Conference Resort was the first hospitality
property in North America to provide guests with the
ability to make purchases using their guest (room) key
card or cellphone, in addition to being among the first
to provide "Hot Spot" wireless internet access.
www.ambassadorhotel.com
About Kaba Lodging System
Kaba Lodging Systems, a Kaba company, is a worldwide
leader in electronic access control solutions for the
lodging industry. Kaba Lodging Systems has a security
system for virtually every access control application or
security need. The company's many successes derive from
its mission to deliver customer satisfaction and its
commitment to offering state-of-the-art electronic
locks.
www.kabalodging.com
About cStar Technologies Inc.
cStar Technologies Inc. is a global provider of wireless
(LAN/WAN) data communication solutions for M2M
(Machine-to-Machine/huMan) and mobile commerce
applications. Protected by multiple patents, its core
solutions include wireless cashless vending complemented
with remote data management tools, RFID Invisible Tags
for cross-border security management, and life
science/pharmaceutical supply chain management
applications.
www.cstartech.com
For Press contact
Venicio Rebelo
General ManagerAmbassador
Conference Resort
Tel.: (613) 541-4676
venicio@ambassadorhotel.com
Emilie Anfossi
Marketing & Communication Coordinator
Kaba Lodging Systems
Tel.: (514) 735 5410 ext. 280
EAnfossi@kim.kaba.com
Stella Yoon
President and CEO
cStar Technologies Inc.
Tel.: (416) 739 8484 ext. 111
StellaY@cstartech.com
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